Due to high order volume of our products we ship them to our customers directly from our manufacturers. Our jewelry items are handcrafted and ship from our manufacturer.
14-21 BUSINESS days is our average shipping time. Our max delivery period is 45 business days, for standard items.
Once the package has left our facility, we are not responsible for any lost or stolen goods. If your package has been lost or stolen, we recommend opening a claim with the shipping company. There will be no refunds or replacements sent out until the investigation has been concluded, being that all items are customized and personalized to your liking.
We will not accept responsibility if your local postal service has marked your items as delivered and you claim you have not received them. The issue then needs to be settled between yourself and the post office. Also, we do not accept responsibility if you fail to provide the correct address. Please double check to be sure your address is correct.
Thank you so much.